CASH APP (SQUARE)
PLEASE NOTE THAT WE DO NOT ISSUE, MAINTAIN, OR SERVICE YOUR CASH APP ACCOUNT, WHICH IS OFFERED BY SQUARE, A SEPARATE COMPANY THAT WE ARE NOT AFFILIATED WITH. THIS MEANS IF YOU CHOOSE TO ACCESS THE FUNDS IN YOUR CASH APP ACCOUNT BY ANY MEANS MADE AVAILABLE TO YOU AS A CASH APP CUSTOMER BESIDES USING YOUR CASH CARD, INCLUDING PEER-TO-PEER PAYMENT IF THAT SERVICE IS OFFERED BY SQUARE, YOU AGREE THAT WE WILL NOT BE RESPONSIBLE FOR ANY AND ALL MANNER OF INACCURACY, DELAY, THEFT, OR OTHER LOSS OF FUNDS THAT MAY RESULT.
Attention Square customers: Please visit the Square Cash App support website if you have any questions or technical issues using the Cash app.
Cash App support is found at https://cash.app/help or 800-969-1940 or 855-351-2274
How do I log in to my account?
Sutton Bank issues the Cash Card. Sutton Bank does not issue or support Square Cash App, which is a product of Square, Inc. If funds are available, your Cash Card account is loaded with funds from your Cash App when you use your card in making purchases or ATM withdrawals. At all other times, your Cash Card account has a zero ($0) balance.
Your Cash App transaction history is NOT accessible through our Online Banking service, as your Cash App account is not held with Sutton Bank. All information pertaining to your account, as well as balance and other functionality you need is available through your Cash App.
Please note that we cannot assist you in linking your Cash App card or account to another card, account or app. Please contact Cash App support for assistance. This functionality may also be available through your app, but it is not possible to enroll in Sutton Bank's online banking.
Your Cash Card cannot be connected to Zelle at this time as Cash App is not a part of the Zelle network.
SQUARE CHECKING
Square Checking is a Square Merchant product, not accessible through Sutton Bank. You cannot apply for an account through Sutton Bank. For issues or questions about your Square Checking account, please call 855-700-6000.
Robinhood
Sutton Bank does not provide customer support for Robinhood. Robinhood Support is at [email protected]
More Information
For more information about the terms applicable to the Robinhood debit card, please see the Robinhood Debit Card Agreement.
Robinhood Customer Support is at [email protected].
Albert
Sutton Bank does not provide customer support for Albert. Please reach out to [email protected] or text 63937
Vanilla Gift: 833-322-6760
Providers Card
Sutton Bank does not provide customer support for your Providers Card. Transaction history is NOT available through the Sutton Bank Online Banking App. If you have any questions or issues regarding the Providers App, please contact their customer support at 1-877-404-4137 or at [email protected].
GA Gateway Cash Cards
Sutton Bank does not have access to GA Gateway cards. Please call them directly at 833-907-0683 for assistance. Additional information can be found here.